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​​The National Insurance Co. Ltd and NIC General Insurance Co. Ltd form part of the NIC Group and are leading insurance companies in Mauritius, providing a wide range of insurance products and services.  NIC Micro Finance Co. Ltd, provides various microfinance solutions and is also a member of the NIC Group. We are looking for suitably qualified candidates for the following open position.

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NIC reserves the right to invite only the best candidates for interviews for the position applied or other positions that align with their profiles, as deemed appropriate.

The Company reserves the right not to make any appointments

Claims Handler (Life & General Insurance) (ref: CH/11/2025)

We are looking for professional individual to handle claims functions in Life/General Insurance operations. The ideal candidate should have an understanding of insurance processes, accuracy in handling data, and the ability to work effectively within a team-driven environment

Responsibilities

 

  • Respond promptly to incoming information based client service requests using prescribed techniques and knowledge;

  • Assess claims documentation for a comprehensive appraisal of risks;

  • Assess claims intimated for admissibility and eligibility as per contractual obligations;

  • Liaise with service providers as may be applicable in respect of benefit eligibility; and

  • Ensure that administrative &/or compliance procedures are strictly followed.

Requirements​

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  • GCE A level, with a minimum 1 year of relevant work experience;

  • Strong customer focus and commitment to delivering high service standards;

  • Self-motivated, proactive, and able to work independently;

  • Knowledge of insurance would be an advantage;

  • Team player with a positive attitude and strong interpersonal skills;

  • Good communication skills (Oral/written); and

  • Proficient in MS Office/specialized software.

Underwriter (Life & General Insurance) (ref: UW/11/2025)

We are looking for professional individual to handle underwriting in Life/General Insurance operations. The ideal candidate should have an understanding of insurance processes, accuracy in handling data, and the ability to work effectively within a team-driven environment.

Responsibilities

 

  • Underwrite proposals in line with established underwriting principles and guidelines;

  • Ensure timely and accurate on-boarding of individual profiles and policies and maintaining insured details on the system;

  • Identify off-limit risks and escalate cases that require further review or negotiation with clients;

  • Respond promptly to incoming information based client service requests using prescribed techniques and knowledge;

Requirements​

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  • GCE A level, with a minimum 1 year of relevant work experience;

  • Strong customer focus and commitment to delivering high service standards;

  • Self-motivated, proactive, and able to work independently;

  • Knowledge of insurance/lending/micro finance would be an advantage;

  • Team player with a positive attitude and strong interpersonal skills;

  • Good communication skills (Oral/written); and

  • Proficient in MS Office/specialized software.

Project Assistant – Customer Service (ref: PACS/11/2025)

We are looking for professional and client-focused individual to handle customer inquiries, resolve complaints, perform due diligence, and ensure compliance with administrative procedures - both at our island-wide branches and within our back-office customer service operations.

Responsibilities

 

  • Respond promptly to incoming information based client service requests using prescribed techniques and knowledge;

  • Capture client complaints, if any, effectively by upgrading the urgency level for immediate attention and decision making;

  • Conduct appropriate customer due diligence for smooth client on-boarding and classification of risk;

  • Ensure that administrative &/or compliance procedures are strictly followed;

  • Conduct ongoing monitoring of client profiles;

  • Register payment and issue receipts, allocating to the appropriate company and client accounts;

  • Carry out outgoing calls to clients with a view to uphold client relationship and reach the desired outcome of client retention or repeated purchase.

Requirements​

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  • GCE A level, with a minimum 1 year of relevant work experience;

  • Strong customer focus and commitment to delivering high service standards;

  • Self-motivated, proactive, and able to work independently;

  • Knowledge of insurance/lending/micro finance would be an advantage;

  • Team player with a positive attitude and strong interpersonal skills;

  • Good communication skills (Oral/written); and

  • Proficient in MS Office/specialized software.

Project Assistant – Finance (ref: PAF/11/2025)

We are looking for detail-oriented individual to support financial. The ideal candidate should have a good understanding of accounting principles, strong analytical skills, and the ability to work accurately and efficiently in a team environment.

Responsibilities

 

  • Assist in preparation of monthly Management Accounts and Annual Financial Statements in accordance with laws, regulations and reporting standards;

  • Assist in preparation and submission of statutory returns to competent authorities as per the established calendar;

  • Carry out reconciliations as may be required and provide updates on daily fund position;

  • Prepare monthly and yearly reconciliations for banks, premiums, claims, inventory items and other reconciliations;

  • Assist in the preparation of Yearly Budgets and monthly reporting; and

  • Maintain and update the Fixed Asset Register on a monthly basis to ensure accuracy.

Requirements​

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  • ACCA/ACA level 1 or any such acceptable qualification in the domain would be an advantage;

  • Experience in the accounting field would be an advantage;

  • Proficient with IT related tools/specialised accounting software;

  • Proactive, dynamic & result oriented;

  • Good communication skills (Oral/written);

  • Ability to work under pressure and meet tight deadlines; and  

  • Proven technical, process and system know how

Insurance Advisor (freelance) for NIC’s Branches across Mauritius (ref: IA/11/2025)

(Port Louis, Rose Hill, Vacoas, Flacq, Triolet, Mahebourg, Riv des Anguilles, Riv du Rempart and Goodlands)

Responsibilities

 

  • Present and promote NIC’s insurance and load products to clients with a view to generate new leads and sales;

  • Develop and nurture client relationships and network;

  • Customise insurance solutions according to needs of prospective clients;

  • Generate insurance proposals and guide prospective clients on suitable options;

  • Identify new prospects and grow the existing portfolio of clients;

  • Attend to client’s needs, complaints and service requests;

  • Foster client retention and business development; and

  • Comply with NIC’s customer experience standards, policies, procedures, law and regulations.

Requirements​

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  • SC or HSC (with a minimum pass in English and French);

  • Experience in sales and marketing;

  • Knowledge of insurance and financial products would be an advantage;

  • Comfortable to work with numbers;

  • Strong presentation and communication skills;

  • Proactive, dynamic & result oriented;

  • Full time/Part Time work at your own pace

Project Associate – Claims (Motor Insurance) (ref: TL-PA/10/2025)

Responsibilities

 

  • Supervise day-to-day operations of the Motor Claims department to ensure timely and fair settlement of claims.

  • Monitor and enhance claims processing efficiency, accuracy, and compliance with company policies and regulatory requirements.

  • Review and approve claims within delegated authority limits.

  • Coordinate with underwriters, surveyors, garages, and other stakeholders to ensure smooth claims handling.

  • Supervise payments to service providers (e.g. surveyors, garages, car rental agencies) to ensure accuracy, timeliness, and adherence to agreed terms.

  • Handle escalated customer inquiries and complaints with professionalism and efficiency.

  • Provide guidance, training, and performance management to claims staff to maintain high service standards.

  • Analyse claims trends and provide insights for risk management and process improvement.

  • Manage third party and other recoveries as may be applicable.

  • Support audits, reporting, and compliance reviews as required.

  • Any other cognate duties as required.

Requirements​

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  • Preferably a degree or any such acceptable qualification in the domain;

  • At least 4 years of work experience in Motor Insurance Claims or related functions;

  • Strong knowledge of Motor Insurance principles, claims handling procedures, and regulatory frameworks.

  • Excellent analytical, communication, and interpersonal skills.

  • Proven ability to lead and motivate teams to achieve performance targets.

  • Proficiency in claims management systems and Microsoft Office applications.

How to apply?

 

Should you be up for the challenge, please submit your application with a detailed resume and a motivation letter

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The Company reserves the right to call only the best-qualified candidates for an interview and not to make any appointment following this advertisement. NIC reserves the right to invite candidates for interviews for other positions that align with their profiles, as deemed appropriate.

Spontaneous application

 

If there is no suitable opportunity available, we invite you to make a spontaneous application.

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We will contact you should an opportunity that matches your profile arise.

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