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JOB ADVERT

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The National Insurance Co. Ltd and NIC General Insurance Co. Ltd form part of the NIC Group and are leading insurance companies in Mauritius, providing a wide range of insurance products and services.  NIC Micro Finance Co. Ltd, provides various microfinance solutions and is also a member of the NIC Group.

We are looking for suitably qualified candidates for the following open position.

Project Associate – Customer Service – GI Operations (ref: PACSGIO/04/25)

Responsibilities

 

  • Act as the liaison person between the functional processing teams and clients and ensure proactive outbound communication, constant follow ups and timely processing of any contractual obligations;

  • Ensure clients service requests / complaints are followed through until satisfactory resolution;

  • Analyse and take such actions as may be necessary to resolve outstanding queries in a timely and satisfactory manner;

  • Be accountable for the overall handling and timely resolution of incoming service requests and  complaints, as may be applicable, for the various classes of business of the Company;

  • Provide such assistance as may be required to conduct competitive and market intelligence in respect of industry trends on product features, innovations and rates;

  • Drive and report on the outcome of any reported case requiring investigations for decision making on way forward; and

  • Ensure adherence to the established AML-CFT Programme and flag alerts to control associated risks thereof;

Requirements​

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  • Degree or Diploma in Insurance/Business Management/Finance/Administration or equivalent Professional Qualifications acceptable to the company;

  • At least 4 years of work experience in customer service function;

  • Proactive, dynamic & result oriented;

  • Good communication skills (Oral/written);

  • Proven technical, process and system know how; and

  • Proficient with IT related tools/specialized software.

Project Assistant – Claims/Underwriting/Premium Management (Life & General Insurance Operations) (ref: PACU/04/2025)

We are looking for professional individual to handle claims/underwriting/Premium Management functions in Life/General Insurance operations.  The ideal candidate should have an understanding of insurance processes, accuracy in handling data, and the ability to work effectively within a team-driven environment.

Responsibilities

 

  • Underwrite proposals in line with established underwriting principles and guidelines;

  • Ensure timely and accurate on-boarding of individual profiles and policies and maintaining insured details on the system;

  • Assess claims documentation for a comprehensive appraisal of risks;

  • Assess claims intimated for admissibility and eligibility as per contractual obligations;

  • Liaise with service providers as may be applicable in respect of benefit eligibility;

  • Calculate premium refunds, adjustments and reversals as required, substantiated with documented evidence; and

  • Adhere to legal requirements and industry regulations.

Requirements​

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  • Higher School Certificate (HSC) with a minimum 1 year of relevant work experience;

  • Certificate CII or degree in Insurance, Business Management or Finance would be an advantage;

  • Proactive, dynamic & result oriented;

  • Ability to meet operational targets;

  • Team player with a positive attitude and strong interpersonal skills;

  • Good communication skills (Oral/written); and

  • Proficient in MS Office/specialized software. 

Project Assistant – Customer Service (ref: PACS/04/2025)

We are looking for professional and client-focused individual to handle customer inquiries, resolve complaints, perform due diligence, and ensure compliance with administrative procedures—both at our island-wide branches and within our back-office customer service operations.

Responsibilities

 

  • Respond promptly to incoming information based client service requests using prescribed techniques and knowledge;

  • Capture client complaints, if any, effectively by upgrading the urgency level for immediate attention and decision making;

  • Conduct appropriate customer due diligence for smooth client on-boarding and classification of risk;

  • Ensure that administrative &/or compliance procedures are strictly followed;

  • Conduct ongoing monitoring of client profiles;

  • Register payment and issue receipts, allocating to the appropriate company and client accounts;

  • Carry out outgoing calls to clients with a view to uphold client relationship and reach the desired outcome of client retention or repeated purchase.

Requirements​

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  • Higher School Certificate (HSC) with a minimum 1 year of relevant work experience;

  • Strong customer focus and commitment to delivering high service standards;

  • Self-motivated, proactive, and able to work independently;

  • Knowledge of insurance/lending/micro finance would be an advantage;

  • Team player with a positive attitude and strong interpersonal skills;

  • Good communication skills (Oral/written); and

  • Proficient in MS Office/specialized software. 

Sales & Service Representative (ref: SSR//04/2025)

We are looking for professional and client-focused individual to respond to customer inquiries, support onboarding, and handle account and payment services at our kiosks located in Tribecca and Plaisance Malls

Responsibilities

 

  • Handle the commercial and service activities for the insurance and lending offerings of the NIC Group;

  • Establish, develop and maintain positive business and customer relationships.

  • Propose secure insurance and lending solutions to potential clients as per their needs;

  • Achieve targeted customer acquisition, retention and satisfaction performance indicators;

  • Conduct appropriate customer due diligence for smooth client on-boarding.

Requirements​

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  • Higher School Certificate (HSC) with a minimum 1 year of relevant work experience;

  • Self-motivated, proactive, and able to work independently;

  • Good communication skills (Oral/written);

  • Knowledge of insurance/lending/micro finance would be an advantage;

  • Strong customer focus and commitment to delivering high service standards;

  • Ability to work on shifts on a 7 day basis; and

  • Proficient in MS Office/specialized software. 

Project Assistant – Actuarial & Pensions (ref: PAAP/04/2025)

We are looking for a motivated individual to support actuarial and pension-related functions, including data analysis, reporting, and administrative support. The ideal candidate should have strong numerical and analytical skills, attention to detail, and an interest in actuarial science or pension fund operations.

Responsibilities

 

  • Assist in the valuation of insurance technical provisions;

  • Provide technical support in the implementation of IFRS 17;

  • Conduct actuarial analysis of insurance liabilities, claims experience and other data as may be applicable;

  • Assist in the preparation of reinsurance accounts;

  • Assist in the administration of group pension schemes;

  • Assist in the development of new products and pricing thereof;

  • Provide support on technical queries and quotations; and

  • Assist in the submission of regulatory and other related returns.

Requirements​

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  • Degree in Actuarial Science or any such professional qualification acceptable;

  • At least 1 year work experience;

  • Knowledge of IFRS 17 and exposure to actuarial work related to Life and/or General Insurance will be a strong advantage.

  • Insurance and pension’s knowledge.

  • Proficient in MS Office and specialized actuarial/statistical software.      

  • Good communication skills (Oral/written); and

  • Ability to work under pressure and meet tight deadlines.

Project Assistant –Financial Reporting & Accounting (ref: PAFA/04/2025)

We are looking for detail-oriented individual to support financial reporting and accounting functions. The ideal candidate should have a good understanding of accounting principles, strong analytical skills, and the ability to work accurately and efficiently in a team environment.

Responsibilities

 

  • Prepare monthly Management Accounts and Annual Financial Statements in accordance with laws, regulations and reporting standards;

  • Prepare and submit statistical returns to competent authorities as per the established calendar;

  • Carry out reconciliations as may be required and provide updates on daily fund position;

  • Prepare monthly and yearly reconciliations for banks, premiums, claims and inventory items;

  • Assist in the preparation of Yearly Budgets and monthly reporting; and

  • Maintain and update the Fixed Asset Register on a monthly basis to ensure accuracy.

Requirements​

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  • At least ACCA/ACA level 1 or any such acceptable qualification in the domain;

  • Experience in the accounting field would be an advantage;

  • Proficient with IT related tools/specialised accounting software;

  • Proactive, dynamic & result oriented;

  • Good communication skills (Oral/written);

  • Ability to work under pressure and meet tight deadlines; and  

  • Proven technical, process and system know how

Project Operative – Security Guard (ref: POSO/04/2025)

We are seeking for a proactive and meticulous Security Guard to ensure the safety and security of our premises and associated sites. This role involves conducting foot patrols, monitoring CCTV, responding to incidents, and escalating any suspicious activities.

Responsibilities

 

  • Greet visitors and direct them to the appropriate areas;

  • Ensure office opening/closing and secure management of keys;

  • Conduct patrols to identify unauthorized activities or safety hazards;

  • Be familiar with fire and emergency procedures;

  • Respond immediately to any unplanned external intervention to ensure security of staff/visitors;

  • Monitor CCTV, ensure alarms are functional, and respond to emergencies;

  • Assist with cleaning and maintenance coordination.

Requirements​

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  • SC and/or vocational certificate or such acceptable qualification in the domain;

  • Certification in first aid and self-defence would be an advantage;

  • At least 5 years’ experience in the domain;

  • At least a minimum height of 5 feet and 4 inches;

  • Demonstrate professional grooming and presentation skills;

  • Ability to work overtime;

  • Residing in the regions of Plaine Wilhems, South, Port-Louis and Moka.

How to apply?

 

Should you be up for the challenge, please submit your application with a detailed resume and a motivation letter not later than, Sunday, 27 April, 2025.

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The Company reserves the right to call only the best-qualified candidates for an interview and not to make any appointment following this advertisement. NIC reserves the right to invite candidates for interviews for other positions that align with their profiles, as deemed appropriate

Spontaneous application

 

If there is no suitable opportunity available, we invite you to make a spontaneous application.

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We will contact you should an opportunity that matches your profile arise.

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