Question 1

Should Ì send the original claims documents to NIC if i have already submitted them online via the NIC I.sphere mobile app?

Accepted Answer

If you have properly uploaded pictures of the original claims documents and supporting reports, there is no need to send them to NIC. However, you should keep all supporting claims documents and reports in your custody in case they are required for any cross examination in the future.

Question 2

How will I know if my claim has been processed and paid by NIC?

Accepted Answer

You will receive a notification on your NIC I.sphere mobile app whenever a claims payment is effected to you. It will  also be accompanied by an SMS.

To view progress of your claim, please check the "Status" and "Sub- Status" for latest updates by clicking on the details button of the relevant claim.

Question 3

In case of a vehicle accident, should I send the pictures of damaged parts of the vehicle?

Accepted Answer

To ease your claims assessment, you can take and upload the pictures of the damaged sides/ parts of the vehicle(s) directly on your NIC I.sphere mobile app. Just select the side(s) damaged and tag it with the nature of the damage.

Question 4

Can I Settle my arrears or payments online?

Accepted Answer

Yes. You should choose the instalment due and proceed to payment. It will automatically enable you to select the payment mode and effect the payment online. Your policies will be updated instantly upon receipt of the payment online.

Question 5

Can I buy insurance policies online?

Accepted Answer

Yes, you can but a series of insurance policies available for online purchase through your NIC I.sphere mobile app by selecting "Buy Insurance" button. You will be guided through a step by step process to select the product, your desired coverage and other required information and complete the payment process. Your policies will be activated once your application is underwritten online and payment is received.

You will note that some insurance plans and loans products are only available through " Get Quote" service requests. Your insurance Advisor will follow it up with you to conclude the process.

Question 6

Can I renew my policies online?

Accepted Answer

Yes, you can renew insurance policies available for online renewal through your NIC I.sphere mobile app by selecting the renewal function of insurance policies ready for renewal.

Question 7

How can I benefit from any online promotion?

Accepted Answer

You can simply click on the "Promotion" button on the main menu of your NIC I.sphere mobile app to view all available product promotions to which you can avail, and progress to purchase of the selected insurance cover(s).

FAQ - NIC I.sphere Mobile App

Should Ì send the original claims documents to NIC if i have already submitted them online via the NIC I.sphere mobile app?

How will I know if my claim has been processed and paid by NIC?

In case of a vehicle accident, should I send the pictures of damaged parts of the vehicle?

Can I Settle my arrears or payments online?

Can I buy insurance policies online?

Can I renew my policies online?

How can I benefit from any online promotion?

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