Question 1

What is I.finance?

Accepted Answer

I.finance is your trusted digital lending partner, proudly part of the NIC Group. Our mission is to support and empower individuals, Self-employed and SMEs with accessible, reliable and innovative MyCash and MyLoan lending products at their fingertips.

Question 2

Why choose I.finance?

Accepted Answer

We keep microfinance and lending simple and stress free. We are customer-focused, offering fast and flexible MyCash micro finance and MyLoan products. We offer easy, eco-friendly digital solutions along with dedicated support to help you grow confidently.

Question 3

How can I self-onboard on the App or portal?

Accepted Answer

An individual or self-employed can self-onboard by downloading and registering through our I.finance app.
SMEs and Corporates can sign-up through the I.finance Pro portal. The documentation list will be prompted to you for easy application.
Download the I.finance & I.finance Pro Apps from App or Play Stores or App Gallery.

Question 4

What can I do on the Online Dashboard?

Accepted Answer

An individual or SME/Corporate can easily access their secure and personalized online Dashboard linked to your NID. It allows you to have a 360 degree view of andandproducts available and your micro finance or loans. For example, you may apply for new lending facilities & monitor the application status, view product terms & conditions and requirements, check account(s) details and transactions history, track upcoming or pending payments, and effect transactions especially for managing employees & suppliers*.

Specific to MyCash Workforce & MyCash SME 90 Zours

Question 5

Where can I apply for MyCash micro finance or MyLoan products?

Accepted Answer

You can easily access our different short term or long term products through our I.finance & I.finance Pro Apps or Customer portals, dedicated sales representatives, I.finance Outlets or Service Providers across the island.

Question 6

Can I apply even if I am not already a client or if I have other Credit Facilities or loans?

Accepted Answer

Yes! Applications are accepted from new and existing clients, and even if you already have other Credit Facilities or loans. Your eligibility will be assessed based on your credit profile and repayment capacity.

Co-Applicant and Guarantors are also accepted

Question 7

Am I eligible for a MyCash credit facility or MyLoan product?

Accepted Answer

Once you apply for a MyCash or MyLoan through our I.finance or I.finance Pro apps or customer portal, representatives or Outlets, the I.finance team will evaluate your credit eligibility based on your personal or corporate profile for e.g.: occupation, sector, employment, MCIB records, project/business plan** and guide you on the next steps.

Specific to self employed individuals, SMEs and corporates

Question 8

When is a Co-Applicant/ Guarantor required?

Accepted Answer

A co-applicant or guarantor may be required in certain cases, depending on the type of micro finance or loan, credit profile, and depending on the amount you are borrowing. For e.g. your spouse or close parent may apply jointly for the micro finance/loan and the credit assessment will be made on the joint income and EMIs.

Question 9

How long will it take to receive the funds?

Accepted Answer

It may take 3 to 5 business days for MyCash disbursements to be credited to the designated client or service provider bank account (as per specific MyCash product set up). For MyLoan, the disbursement is based on the long term product type.

Question 10

What are the MyCash products terms & conditions, rates & fees?

Accepted Answer

Fixed interest rates are applicable and vary by product & the term of the financing. Application & processing fees are payable and will be deducted from the disbursement amount. Please contact us for more information or kindly refer to the Products T&C.

Question 11

Is insurance compulsory for a MyCash credit facility?

Accepted Answer

Yes! It is critical that you & your loved ones are protected. I.finance products have embedded insurance which cover:
- Death
- Critical illnesses
- Partial or total disability
You can also opt out of the embedded insurance policy by assigning your existing insurance cover (with adequate life & disability) in favour of NICM (lender).

Question 12

Can self-employed individuals apply for MyCash products?

Accepted Answer

Yes! MyCash BiziLady & MyCash Biziman are custom made for self-employed individuals who are encouraged to refer to the documentation to enable the I.finance team to ascertain the income and credit worthiness for maximum eligibility.

Question 13

When is a deposit or own funding required?

Accepted Answer

For projects or specific products, own funding or a deposit may be required. For example, for project financing, own funding of a minimum of 5-10 % may apply.
MyCash Voyaz - A deposit of 25% is required on the quoted travel package amount (payable to your chosen Travel Service Provider), and 50% in case of Air Tickets ONLY.

Question 14

Steps for SME & Self-employed individuals Applications

Accepted Answer

Before starting your online application, make sure to prepare your project/business plan, cash flow projections and the required documents;
- Clearly define the purpose of financing and the exact amount you need. This will help you choose the most suitable credit facility;
- Define key Milestones and completion timeframe for progress financing;
- Gather and digitize all necessary documents in advance. The application process is designed to be simple and transparent on our digital platforms. Once you submit your application, the I.finance team will promptly review and connect with you on the next steps.

Question 15

When is collateral required for Self Employed, SMEs or individuals?

Accepted Answer

I.finance offers collateral free micro finance as well as secured credit facilities. A collateral is an asset you use to secure your micro finance and may be required based on your credit profile or for some type of micro finance (especially for SME or Self Employed business expansion). The I.finance team will guide you to ease the process.

Question 16

What type of collateral are commonly accepted?

Accepted Answer

- Product
- Personal Guarantee
- Insurance Policy Assignment
- Movable & immovable assets
- Floating or fixed Charge

Question 17

Can SMEs use business assets as collateral?

Accepted Answer

Yes! Business assets may be accepted as collateral depending on the project, asset type or financing terms.

Question 18

How is the value of collateral determined?

Accepted Answer

- Immovable Assets: Evaluation of the property’s location, dimension, condition and market value
- Movable Assets: Assessment of item depreciation & functional condition.

Question 19

What options are available in case I cannot provide a collateral?

Accepted Answer

- Co-applicant or Guarantor Requirement;
- A reduced amount.

Question 20

Documentation - Individual

Accepted Answer

National ID (front & back)
o Passport (for non-citizens) - to be submitted at I.finance counters only

- Proof of address: One of CEB, CWA, or MyT not older than 3 months
o Marriage Certificate (if POA is in spouse’s name)/ Birth Certificate (if POA is in parents name)
o Lease Agreement/Rent Book/ Landlord’s Letter +POA+NIC of Landlord (If POA is in Landlord’s name)

- Bank statement: not older than 6 months
o Upper part of bank statement for MyCash amount not more than Mur 25,000

- Proof of income: Pay slip (not older than 3 months)
o Last 3 months pay slips in case of variable or commission income

- Quotation/invoice
o MyCash Sante, MyCash Voyaz, MyCash Retail, MyCash Zero retard

- Other - if required.

Question 21

Documentation - Self Employed

Accepted Answer

- National ID (front & back)
o Passport (for non-citizens) - to be submitted at I.finance counters only

- Proof of address: One of CEB, CWA, or MyT not older than 3 months
o Marriage Certificate (if POA is in spouse’s name)/ Birth Certificate (if POA is in parents name)
o Lease Agreement/Rent Book/ Landlord’s Letter +POA+NIC of Landlord (If POA is in Landlord’s name)

- BRN – Business Registration Number

- Trade License (if applicable) / VAT Certificate (if applicable)

- Bank statements - last 12 months

- Proof of income: Financial Statements & MRA Returns – Last 2 years

- Quotation/invoice
o MyCash BiziLady, MyCash Biziman, MyCash Retail, MyCash Zero retard

- Project/Business Plan & Cash Flow Projections

- Additional Documents – if required

Question 22

Documentation - SME

Accepted Answer

National ID (front & back) – Director(s) & Shareholder(s)
o Passport (for non-citizens) - to be submitted at I.finance counters only

- Proof of address: One of CEB, CWA, or MyT not older than 3 months
o Marriage Certificate (if POA is in spouse’s name)/ Birth Certificate (if POA is in parents name)
o Lease Agreement/Rent Book/ Landlord’s Letter +POA+NIC of Landlord (If POA is in Landlord’s name)

- Certificate of Incorporation

- BRN – Business Registration Number

- Trade License / VAT Certificate (if applicable)

- Bank statements - last 12 months

- Financial Statements & MRA Returns – Last 2 years
oAudited Financial Statements- Last 2 years- Corporate

- Project/ Business plan & Cash Flow projections

- Service Agreement (if applicable)

- Equipment or other collateral documents (if applicable)

- Company Resolution

- Additional Documents- if required.

Question 23

I.finance App or Portal

Accepted Answer

How do I register for I.finance Platform?

You can register easily as follows:
Individuals/Self-employed:
- Click on “I.finance Customer Portal”, or download the I.finance App.

SME/Corporates:
- Click on “I.finance Pro Corporate Portal”, or download the I.finance Pro App.

If you require technical assistance, reach out to us directly—we will be happy to assist! Email us at MyCash@ifinance.mu, call us at 660 2300 or visit our I.finance outlets.

Question 24

Security & privacy - What should I do if I forget my password?

Accepted Answer

Just click on the “Forgot Password” link on the login page. You’ll be guided through a quick process to reset your password using your registered email or mobile number.
If the issue continues, reach out to us directly—we will be happy to assist!
Email us at MyCash@ifinance.mu, call us at 660 2300 or visit our I.finance outlets.

Question 25

Security & privacy - What should I do if I don’t receive my OTP?

Accepted Answer

If you have not received your OTP within 2 minutes via text message on your Mobile or on your email, simply click the “Resend OTP” button and a new one will be sent to you.

Question 26

Security & privacy - What if I still don’t get my OTP after clicking “Resend”?

Accepted Answer

If you do not receive the OTP after the second try, please make sure the mobile number or email is correct. You can email us at mycash@ifinance.mu or csadmin@nicl.mu for further assistance.

Question 27

Security & privacy - Why can’t I log into my account?

Accepted Answer

If you’re having trouble logging in, it could be due to a few common reasons:

Your registered email or phone number may be entered incorrectly or your OTP (One-Time Password) may have expired.

Try resetting your password or resending the OTP to fix the issue. If you require technical assistance, reach out to us directly—we will be happy to assist!

Email us at MyCash@ifinance.mu, call us at 660 2300 or visit our I.finance outlets.

Question 28

Security & privacy - How can I update my personal Info?

Accepted Answer

The details shown in the “My Profile” section of your Account Dashboard are based on the information you provided during registration and cannot be changed on our portal.
If you need to update important information such as your name, address, mobile, email, or bank account, please email us or visit an I.finance outlet.
Please bring the relevant supporting documents, for example, a valid National Identity Card (NIC), Passport, proof of address or bank account number. For regulatory and verification purposes, original documents are required to confirm their authenticity.

Question 29

Repayment - How can I pay my monthly instalments?

Accepted Answer

Repayments can be made using any of the following convenient methods:
- Direct Debit
- Electronic money or Debit/Credit card on the I.finance/I.finance Pro App/Portal
- Electronic money using the enriched Maucas QR on your arrears notice
- Electronic money or Debit/Credit card or Cash/Cheque at I.finance outlets
- Bill Presentment set up using your electronic money (Juice)

Question 30

Repayment - Can I make early repayments?

Accepted Answer

Yes! Early repayment is allowed and without any penalty!
This gives you the flexibility to reduce your account balance and save on interest.

Question 31

Repayment - How can I pay if I missed the Due Date?

Accepted Answer

You can also pay using any electronic money app of your choice by scanning the personalised enriched Maucas QR on your arrears notice.
You can also settle your missed instalment easily through the I.finance/I.finance Pro App/Portal. Simply follow the instructions in the app/portal to choose your repayment method. Otherwise, please visit an I.finance Outlet.

Question 32

Repayment - What happens if I miss a repayment?

Accepted Answer

If a repayment is missed, and not settled by the 5th day of the following month, late fees and additional interest will be charged as per the product T&C.
We recommend that you pay part or the full amount using any electronic money app of your choice using the enriched Maucas QR on your arrears notice.
You can also settle your missed instalment easily through the I.finance/I.finance Pro App/Portal. Simply follow the instructions in the app/portal to choose your repayment method. Otherwise, please visit an I.finance Outlet.

Question 33

Repayment - What if I am unable to repay my instalments for some time?

Accepted Answer

You will receive reminders (by email, SMS, post, or phone) and if unsettled, your account will be reassigned to the I.finance Debt Collection team.
We recommend that you contact the I.finance Debt Collection team for assistance on our debt restructuring options.
In case the arrears are still not settled, the account will be transferred to the I.finance Legal team and Attorney and a commission fee up to 10% (plus VAT) will be charged over and above the dues.

Question 34

Contact Us - Customer Service

Accepted Answer

📧 Email: MyCash@ifinance.mu
📞 Contact Us: 660 2300
Connect with your dedicated sales representative for assistance

Question 35

Contact us - I.finance Outlets

Accepted Answer

NIC Curepipe - 217, Royal Road, Curepipe
NIC Port-Louis - 21 Pope Hennessy Street, Port Louis
NIC Rose Hill - 294, Royal Road, Rose Hill
NIC Flacq - CM Court, St Ursule Street, Flacq
NIC Triolet - Royal Road, 8th Mile, Triolet
NIC Mahebourg - Corner Rue Marianne & Delices Street, Mahebourg

Question 36

Contact us - I.finance App/Portal download

Accepted Answer

Individuals - Connect to I.finance Portal / Download I.finance App
Self Employed - Connect to I.finance Portal / Download I.finance App
SMEs/Corporates - Connect to I.finance Pro Portal / Download I.finance Pro

FAQ

What is I.finance?

Why choose I.finance?

How can I self-onboard on the App or portal?

What can I do on the Online Dashboard?

Where can I apply for MyCash micro finance or MyLoan products?

Can I apply even if I am not already a client or if I have other Credit Facilities or loans?

Am I eligible for a MyCash credit facility or MyLoan product?

When is a Co-Applicant/ Guarantor required?

How long will it take to receive the funds?

What are the MyCash products terms & conditions, rates & fees?

Is insurance compulsory for a MyCash credit facility?

Can self-employed individuals apply for MyCash products?

When is a deposit or own funding required?

Steps for SME & Self-employed individuals Applications

When is collateral required for Self Employed, SMEs or individuals?

What type of collateral are commonly accepted?

Can SMEs use business assets as collateral?

How is the value of collateral determined?

What options are available in case I cannot provide a collateral?

Documentation - Individual

Documentation - Self Employed

Documentation - SME

I.finance App or Portal

Security & privacy - What should I do if I forget my password?

Security & privacy - What should I do if I don’t receive my OTP?

Security & privacy - What if I still don’t get my OTP after clicking “Resend”?

Security & privacy - Why can’t I log into my account?

Security & privacy - How can I update my personal Info?

Repayment - How can I pay my monthly instalments?

Repayment - Can I make early repayments?

Repayment - How can I pay if I missed the Due Date?

Repayment - What happens if I miss a repayment?

Repayment - What if I am unable to repay my instalments for some time?

Contact Us - Customer Service

Contact us - I.finance Outlets

Contact us - I.finance App/Portal download

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