Update: Client Notice

Open for Business

30 May 2020

 

Client Notice 

We wish to inform our customers and the public at large that as from Monday 01 June 2020, the National Insurance Co. Ltd and NIC General Insurance Co. Ltd will resume normal office and commercial operations and services. 

Whilst, we continue to encourage our customers to make use of our digital services in place, as much as practically possible, the following NIC offices & branches will be open for business, as from 01 June 2020:

Offices open as from 01 June 2020

  • Curepipe

  • Port-Louis 

  • Rose Hill

  • St Pierre

  • Quatre Bornes

  • Vacoas

  • Mahebourg

  • Rivière des Anguilles

  • Rose Belle

  • Flacq

  • Rivière du Rempart

  • Triolet

The NIC branch offices will operate normal business hours from:

  • 08:30 to 16:45 on Mondays to Fridays 

  • 09:00 to 12:00 on Saturdays  

The Goodlands Branch will be operational at its new location (Royal Road Goodlands, next to PKL Autoparts), as from Wednesday 03 June 2020.

 

Clients in the Chemin Grenier region are invited to our Rivière des Anguilles branch for customer service until further notice.

Client Payments

NIC will continue to meet payment obligations preferably by credit transfer. 
 

Clients who have opted for cheque payment kindly submit via email at customerservice@nicl.mu the following for bank transfer arrangements:

(a) Scanned copy or photo of the upper part of their bank statement clearly indicating their name and bank account details;

 

(b) Scanned copy or photo of their ID;


(c) Specify policy/benefits/claims for which payment is expected.

Clients who have not completed their formalities and/or payment of premium by the due date are invited to do so at the earliest to ensure their policies remain valid and active.

Other General Notice

Your health, safety and well-being are our top priority, and NIC is committed to making sure that you have the protection and support you need.

 

NIC wishes to re-assure its valued clients and the public in general that it remains committed to pursuing and deploying all required efforts to contain the spread of the pandemic.  Diligent safety and precautionary measures have accordingly been implemented at all offices and points of customer service for the general welfare of our valued clients and operating workforce.

For any query, contact our Customer Service on 602 3000 or send an email to: customerservice@nicl.mu

We wish you and your loved ones well, and we thank you for your kind understanding and collaboration.

 

Stay Safe!