Frequently Asked Questions

The ability to earn an income can be considered as your family’s most valuable asset because your income allows you to obtain other assets, particularly the necessities of life and, of course, the comforts.  However, as we know, the ability to earn an income is not guaranteed. Yet, the need for income may continue for those who were financially dependent upon you.  Consequently, your need for life insurance and the amount will depend on your personal and financial circumstances.

If any of the following statements apply to you, you probably do need to consider life insurance:

  • You have a spouse
  • You have dependent children
  • You have an ageing parent or disabled relative who depends on you for support
  • You have business or estate planning needs that life insurance can satisfy
  • You need finance facilities for yourself (purchase of house, renovation,..) or even for your business
  • Your retirement pension and savings are not enough to take care of your loved ones’ future against a rising cost of living

NIC offers a diversified range of products. On a Corporate level, the company provides Group Life, Group Health and Group Pension schemes. These plans allow employers to provide cost-effective protection and savings to their employees.

To individuals, NIC offers a range of Pure Life, Endowment and Health plans. Our belief in being accessible and close to our client base has brought us to introduce new services such as the SMS service that allows registered clients to have access to policy-related information through their mobile phones. Further technological developments including a customer portal will bring added value to policyholders. We aim to make our clients live a convenient, pleasurable and seamless experience at every interaction.

Life insurance is a long-term commitment. Before buying any policy, ask yourself these very important questions:

  • How much insurance do I need?
  • In the event of death, what would my spouse and dependents need in order to live comfortably?
  • In addition to protection, what am I trying to accomplish with life insurance?
  • Am I accumulating funds for educational costs? Providing for estate taxes?
  • Do I need some additional supplementary income for my retirement or emergencies?
  • Remember that term assurance pays a death benefit only, while endowment policies can supplement your income through withdrawals or loans against a policy’s cash value.
  • How much can I afford to pay for a policy?
  • Is the insurance company I’m considering financially secure?

At NIC we provide you with peace of mind.  We have an efficient claims settlement background, excellent customer service and competitive premiums.

Even if you already have a life insurance, your needs for protection may change over time.  Your life insurance needs should be reviewed regularly.  Any of the events listed below should prompt you to sit down with your Insurance Advisor to make sure your plan is still appropriate.  An individual is entitled to subscribe to more than one life insurance policy.

  • You recently got married or divorced
  • A child or grandchild is born or you have adopted a child
  • Your health or your spouse’s health has deteriorated
  • You have begun to provide care or financial help to a parent
  • A loved one will require assistance or long-term care
  • You have recently purchased a new home
  • Your children or grandchildren are about to enter school or university
  • You or your spouse has retired or will retire early
  • You or your spouse has had a salary increase which further increased your disposal income
  • You have refinanced your home mortgage in the past six months
  • You or your spouse has received an inheritance

 

Please contact one of our Customer Service Representatives or Insurance Advisors who will help you choose the right insurance plan to meet your needs. Whether you need Life Insurance, Education plans, Loan facilities, Health coverage or Retirement options, take advantage of our products and services through our network of branches across the island or call us on 602 3000 to get more information.

To be sure of the most appropriate plan for you and your family we suggest you consult one of our Customer Service Representatives or Insurance Advisors who will help you choose the right insurance plan to meet your needs.

Whether you need Life Insurance, Education plans, Loan Facilities, Health coverage or Retirement options, take advantage of our products and services through our network of 12 branches across the island or call us on 602 3000 from 08:30 to 16:30 during week days for more information.

You can write to us at:
Customer Service Manager,
National Insurance Co. Ltd
NIC Centre, 217 Royal Road, Curepipe, Republic of Mauritius

You can also fax us on (230) 670 3384, or email us at customerservice@nicl.mu or simply call us on 602 3000, where our Customer Service Representatives will attend to your call on: weekdays from 8:30 to 16:45.

While some information may be communicated immediately, confidential matters will be dealt with by mail.

Premium payment can be made as follows:

  • By cash or cheque at any NIC counter
  • By standing order
  • By salary deduction
  • After the policy matures
  • After the policy is cancelled
  • After the policy is surrendered
  • After the death of the life insured

Reminder letters will be sent every month to inform clients about arrears status until final letter “Mise en Demeure” (MED) is sent if payment remains unpaid. A grace period of 30 days is allowed for full settlement after a MED letter. If payment still remains unpaid after the grace period, the policy will become inactive as follows:

  • The policy will be lapsed, and all contributions made forfeited if premiums have been paid for less than the non-forfeiture period.
  • The policy will become paid up, and carry a reduced sum assured if premiums have been paid for at least the duration of the non-forfeiture period.

A policy terminates when any one of the following occurs:

  • We receive your written request for Full Cash Surrender
  • The Insured dies
  • We lapse the policy in accordance with Article 1983-21 of the Civil Code (non-payment of premium) before it has acquired a Non-forfeiture Value
  • The Policy Account or accumulated value becomes negative
  • On the maturity date of the policy
  • We receive your request to cancel the policy in writing

If your policy has lapsed on account of non-payment of premium within the specified due date, you may apply to reinstate it, if:

  • You send to us your request for revival in writing
  • You pay all the required premiums and interest due
  • You give us satisfactory evidence, at your own expense, of continued good health

The reinstatement will take effect only if we accept your application and we will notify you of our acceptance.

At NIC, it is important to us that you are aware of your rights. Should you feel that your policy does not meet your needs, we will cancel the contract, depending on the nature of your cancellation request. In fact, it is your right to a refund of premium if you contact us within 30 days of receiving your new insurance policy.

Your insurance policy is an important document in our relationship. It sets out the contractual benefits to which you are entitled. Please take time to read the document carefully. If you are uncertain about anything, please contact us.

You can apply for a duplicate insurance policy.

(I) How do I apply for a Duplicate Policy?

  • Go to the nearest NIC Branch.
  • Present your ID Card to the Customer Service Representative. You will be asked to fill in a Duplicate Request Form, that you also need to take to the Police Station for stamping.
  • You should report the loss of your policy to the Police Station where a memorandum (PF 77 form) will be issued to you after an entry is made in the Police Diary Book with the following options:

 

Option 1 – With publication notice

 

  • You will need to pay a Duplicate fee of either MUR 100 for a sum assured less or equal to MUR 35,000 or MUR 200 for a sum assured greater than MUR 35,000 for a first duplicate or MUR 500 for any duplicate requested thereafter.
  • You will be given the format for the notice to be published in newspapers by the company Customer Service Representative.
  • You will need to make provision and bear the cost of insertion for the notice to be published in two daily newspapers in wide circulation for three consecutive days.
  • You will need to bring back to us the PF 77 form duly stamped by the police officer, along with all six newspapers in which the notice has appeared. A photocopy of ID will also be taken.
  • After submission of all relevant documents, your Duplicate Insurance Policy will be issued one month following the last publication of the notice and after verification that no complaints have been lodged with the Company following the publication of the notice in the newspapers.

 

Option 2– No publication notice

 

  • Sign the disclaimer form
  • Provide PF 77 form for loss of policy duly stamped by the Police Officer
  • Pay a disclaimer fee as follows:
  1. Payment/Sum Assured < MUR 50,000 = MUR 500/-
  2. Payment/Sum Assured >= MUR 50,000 and <= MUR 100,000 = MUR 1,000/-
  3. Payment/Sum Assured >MUR 100,000 and <MUR 1,000,000 = MUR 2,000/-
  4. Payment/Sum Assured >= MUR 1,000,000 = MUR 5,000/-

You can notify us in writing of any change in address as follows:

  • By postal mail – Include in this case a copy of your ID Card, and a recent utility bill not exceeding three months
  • By delivering to our Customer Service Representative at a NIC Branch – Present originals of your ID Card, and a recent utility bill not exceeding three months

Kindly ensure:

  • That you state against which policy(ies) the change should be applied
  • That you state clearly whether the change is in respect of residential or mailing address
  • That the photocopies are readable

Yes. You can change beneficiary/ies nominated by you at any time until the maturity date. All you need to do is to inform us about the change by completing the ‘Application for Change in Policy Contract’ form which is available in our branches.

Unless otherwise stated in the insurance policy, a policy can be assigned and such assignment shall be notified to NIC for proper records to be entered in our books and register.

A Policy Loan is a short-term personal loan against Cash Surrender Value of NIC life policies.

  • Minimum Loan Amount – MUR 5,000
  • Maximum Loan Amount – 85% of CSV amount

 

Documents to be submitted upon application:

  • Duly completed and signed loan application form
  • Salary payslips for the last 3 months
  • Bank statements (Last 3 months for salaried employees and last 6 months for self-employed)
  • Copy of life policy (original to be submitted on signature of loan deed)
  • Copy of National Identity Card/passport
  • Latest Utility Bill (not older than 3 months)

Other conditions:

  • Security: pledge of life insurance policy
  • A handling fee is payable on loan disbursement
  • Terms and Conditions apply

Should you wish to reinvest, you shall be required to fill options 2 of your cash back or maturity letter.  We shall contact you to complete the required formalities or you may liaise with your Insurance Advisor and/ or call at your NIC Branch.

The following documents are required for the processing of your new insurance policy:

  1. Copy of the upper part of your latest bank statement stating your name, address and bank account number, if you opt for a bank transfer for your bonus & maturity payments.
  2. Copy (ies) of your National Identity Card(s).
  3. Recent (last 3 months) utility bill as proof of address.
  4. A completed and signed proposal form for the new policy.

It is the payment of any part of the Eligible Death Benefit, prior to the date of death of the insured under the provisions of benefit.

.

(1) When surrendering my policy:

  • Original Policy Contract
  • Cancellation form (signatures of both policyholders required in case of joint policy)
  • Copy of ID Card/ Birth Certificate of Life Assured(s)
  • Copy of ID Card/Birth Certificate of policyholder(s) if differs from Life Assured(s)
    Confirm how you want to be paid:
    – By Credit transfer which is secured, fast and free of charge or by cheque which is chargeable of MUR50/-.
    – Provide a copy of the upper part of your bank statement for the credit transfer
  • Stop standing order instruction

(2) When stopping to pay premium to convert policy to Reduced Paid Up

  • Original Policy Contract
  • Cancellation form (signatures of both policyholders required in case of joint policy)
  • Copy of ID Card/ Birth Certificate of Life Assured(s)
  • Copy of ID Card/Birth Certificate of policyholder(s) if differs from Life Assured(s)
  • Stop standing order instruction

(3) When claiming for an Accident Indemnity benefit (AIP Claim)

  • Claim form (signatures of both Life Assured(s) required in case of joint policy)
  • Original Medical Certificate
  • Copy of ID Card/Birth Certificate of Life Assured(s)
  • Copy of ID Card/Birth Certificate of policyholder(s) if differs from Life Assured(s)

(4) When making a Death Claim

  • Death Certificate of the Life Assured or Cremation Certificate if applicable
  • Birth Certificate and National Identity Card of the Life Assured
  • The certificate Cause of Death
  • Copy ID card / Birth Certificate of Beneficiary/ies
  • Marriage Certificate (if Beneficiary is married)
  • Claimant Statement
  • Original Policy Contract, Copy of ID Card Life Assured
  • In case of Accidental Death: Police report / Form PF60 or 100A and Newspaper cutting (if any)
  • Stop standing order instruction

(5) When requesting for a Total and Permanent Disability

(I) Disability through Illness/Accident

  • Claimant Statement
  • Written notification of your disability arising from the accident
  • Medical Certificates
  • Medical Appointment Cards
  • Employer’s Certificate/Retirement
  • Original Insurance Policy, Copy of ID Card/Birth Certificate of Life Assured
  • Police Report in case of accident – You will have to undergo one or more medical examinations conducted by medical practitioner/s appointed by NIC.

(II) Loss of Limbs through Accident

  • Physician Statement – Copy of ID Card/Birth Certificate of Life Assured
  • Medical Certificates
  • Claimant Statement
  • Original Policy Contract, Copy of ID Card/Birth Certificate of Insured
  • Police Report in case of Accident – You will have to undergo one or more medical examinations conducted by medical practitioner/s appointed by NIC

 

(III) Terminal Illness

  • Medical Certificates – Copy of ID Card/Birth Certificate of Life assured
  • Medical Appointment Cards
  • Original Policy Contract, Copy of ID Card/Birth Certificate of Insured
  • Request from Policy Owner

(IV) When requesting an assignment

  • Formal Letter duly signed from Policyholder(s) – Copy of ID Card/Birth Certificate of policyholder(s)
  • Original Insurance Policy
  • Necessary documents from Assignee (sanction letter)

 

(6) On the maturity of a policy:

  • Original Policy Contract
  • Maturity encashment form
  • Copy of ID Card/ Birth Certificate of policyholder(s)
  • Proof of bank account number, if applicable
  • Stop or amend standing order instruction if paying for more than one policy through the same standing order

We treat all NIC account details as confidential. Information will only be released to a Policyholder upon a written and signed request. To speed up this process, kindly provide the following:

  • Your name (or that of the insured)
  • Date of birth
  • Policy number (if available)
  • Your ID card
  • You can also call at any of our branch or call us on 602 3000 to request information.

Excellent customer service is our top priority. Your feedback is very important. If you feel that our service has fallen short of your expectations, tell us about it. All complaints will receive prompt attention. Click here to log a complaint.

Life insurance is a financial tool providing protection for your loved ones in the event of your death. You buy an insurance policy from an insurance company, which promises to pay to your beneficiary(ies) a certain amount of money upon your death, in return for regular payments, known as premiums.

The amount of the premiums generally depends on factors such as your age, gender, occupation, state of health and whether you intend to obtain periodic cash payments on your policy. Some policies may require a medical examination.

Certain types of life insurance may also provide other benefits for you and your family while you are still alive. Such policies can be used for future needs such as supplementing your retirement income or helping provide for a child’s education.

FAQ ABOUT THE TRANSFER TO NIC

In the below FAQ, National Insurance Co. Ltd is referred as NICL, National General Insurance Co. Ltd is referred as NICG

Your insurance policy remains the same. However, you will be provided with an official letter informing you that the policy has been transferred to NICL with the same prevailing terms and conditions. No new policy will be issued.

Yes the agreement is still on-going and prise en charge is being provided by NICG. For any request of prise en charge, please call us on 602 3000, email customerservice@nicl.mu

Yes cashless service is still available, subject to premiums being up to date and eligibility of cover.

Yes, all conditions applied under the All-In-One-Family plan remain the same, including exclusivity to Apollo Bramwell Hospital.

The service provider network is open as far as they fulfil the requirements of the Company.

There have been delays in the payment process during the period that BAI Co (Mtius) Ltd has been under Conservatorship and Administration due to a number of administrative steps.
Any payment backlog is now being gradually cleared.

There has been no impact on the fund value following the transfer from BAI to NICL.

The benefits and conditions mentioned in your policy are still applicable. NICL will continue to pay benefits and claims you are entitled to.

New products under both life and general insurance are under development and will be launched in the months to come.

NICL offers loans and will further develop the loan market.

Yes, standing order instructions must be made in favour of NICL or Regular Premium Life Insurance and NICG for your Health Insurance. Premiums must be up to date to ensure you receive all benefits you are entitled to under the policy. The details of the bank accounts will be provided to you upon your visit to our branches.

The arrears amount can be reconciled upon submission of relevant proof of payment. For any such concern, please visit any one of NICL Customer Contact Centres or you can call us on 602 3000, send an SMS on 8100, or email us on customerservice@nicl.mu

Yes, changes can be made subject to filling in the relevant and prescribed forms to that effect.  For any such need, please visit any one of NICL Customer Contact Centres or you can call us on 602 3000, send an SMS on 8100, or email us on customerservice@nicl.mu

You can contact our Customer Service who will be pleased to help you:

Call on 602 3000

Email on customerservice@nicl.mu

Send a message on the contact form